Position title
Business Process Manager



The Business Process Manager will be tasked to establish and build robust business processes across the different areas of the Bank, and ensure that these processes are kept updated, relevant, and comprehensive. Add to that, the Business Process Manager together with the business process team are also tasked to conduct regular business process reviews across the bank organization, helping to ensure that we are always operating on best practices.

  • Manage and develop teams of individual contributors and managers in roles with moderate work complexity and risk in the Operations functional area
  • Work with more experienced management to develop and execute business strategies
  • Identify and recommend opportunities for process improvement and risk control development within the Operations functional area
  • Develop and implement business unit strategies
  • Provide expertise for technical, operational and processing functions related to business unit
  • Determine appropriate strategy and actions of Operation management functional team to meet moderate to high-risk deliverables
  • Interpret and develop policies and procedures for functions with moderate complexity within scope of responsibility across business lines or functional areas
  • Collaborate and influence all levels of professionals including more experienced managers
  • Lead team to achieve objectives
  • Engage and influence stakeholders, internal & external partners and peers associated with the function or affected by its outcomes
  • Manage allocation of people and financial resources for Operations
  • Develop and guide a culture of talent development to meet business objectives and strategy
  • Comprehensive knowledge and expertise on Customer Onboarding, Aftersales and Customer Support, Transaction Processing and Reconciliation
  • Strong management and leadership background
  • Fluent in process improvement & policies examination
  • Data analysis and fleshing of valuable insights
  • Solid interpersonal skills, effective communication and collaboration
  • Advanced decision making and critical thinking
  • Coaching and mentoring skills


  • Graduate of any 4-year business course
  • With Operations experience in the Banking/Financial Technology of at least 10 years
  • Has excellent written, oral communication and presentation skills
  • Able to work efficiently and effectively in a dynamic and fast-paced environment with minimal supervision
  • Experience in managing a team is a requirement
  • Very strong analytical skills and is able to effectively present data
  • Strong interpersonal and communication skills
  • Comfortable working with internal and external stakeholders, coordinating with and managing team-of-teams.

Maya is the all-in-one money platform that is bringing Filipinos bolder ways to master their money.

Employment Type
Full-time, Hybrid
Financial Services
Job Location
Mandaluyong, National Capital Region, Philippines
Date posted
July 9, 2024
Valid through
August 9, 2024
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