Position title
Chatbot Analyst - Operations Support, MariBank
Monee
Description
- Develop and implement strategies to enhance the chatbot user experience.
- Conduct comprehensive quantitative and qualitative analyses of user behavior and experience.
- Execute UATs and live testing to identify and eliminate inefficiencies.
- Collaborate with stakeholders to understand policy and process dependencies while managing potential risks.
- Deliver regular progress reports on a daily, weekly, and monthly basis.
Responsibilities
- Execute the daily tagging process for the chatbot.
- Validate the accuracy of daily tagging for the chatbot.
- Conduct regular scrubbing of chatbot interactions.
- Provide recommendations for improving the Intent List, FAQs, and articles based on tagging and scrubbing insights.
- Analyze weekly performance metrics to drive chatbot enhancements.
- Enhance the overall chatbot experience.
- Maintain and update the Intent List in the Landing Page
Qualifications
- Bachelor's Degree / 4-Year Course Graduate
- At least 1 - 2 year of work experience in Chatbot / UAT Testing
- Skilled in reports analysis
Hiring organization
Monee is a part of Sea, a leading global consumer internet company. Monee's mission is to better the lives of individuals and businesses in our region with financial services through technology. Monee's offerings include mobile wallet services, payment processing, credit, and related digital financial services and products. These services and products are offered under ShopeePay, SPayLater, and other brands in the region.
Employment Type
Full-time, On-site
Industry
Financial Services
Job Location
Manila, National Capital Region, Philippines
Date posted
October 22, 2025
Valid through
November 22, 2025
