Position title
Partner Onboarding Associate
Maya
Description
The Partner Onboarding Associate will contribute to existing and new client provisioning of solutions for the partner merchants, digital bank, and other future Maya solution. He/she will oversee end to end processing of requests for Maya partners onboarding and account maintenance. He/she must be able to work on a fast-paced environment while still able to meet SLA and perform proper due diligence. The role requires a graduate of business course and preferably with experience in fintech or financial institution.
Responsibilities
- Checking and validation of partner information and documents.
- Enhanced due diligence (if applicable).
- Validation and endorsement of other account-related requests (i.e. additional user credentials, modification of system access, updating of records, etc.).
- Creation of partner accounts across various platforms.
- Post-validation of partner information, documents, and other requirements as needed
- Updating of all relevant trackers for reporting purposes.
- After-sales customer servicing and processing of requests.
- Proactive and accurate monitoring of Service Level Agreements (SLAs).
- Process improvements and collaboration with cross-functional teams for product and process automation.
- Active participation in process improvement brainstorming, user acceptance testing, and implementation of new tools and/or process improvement involving Operations Team.
Qualifications
- Graduate of any 4-year business course
- With Operations experience in Fintech or any Financial Institution for at least 3 years , preferably in deposit account opening, partner onboarding and/or account provisioning
- Has excellent written, oral communication and presentation skills
- Able to work efficiently and effectively in a dynamic and fast-paced environment with minimal supervision
- Possesses a keen eye for detail
- Comfortable working with numbers and able to generate insightful and accurate reports
- Highly adaptable and flexible, able to work within a group or as an individual contributor.
Hiring organization

Maya is the all-in-one money platform that is bringing Filipinos bolder ways to master their money.
Employment Type
Full-time, On-site
Industry
Financial Services
Job Location
Mandaluyong, National Capital Region, Philippines
Date posted
January 24, 2025
Valid through
February 24, 2025