A glitch in the popular e-wallet GCash caused alarm on Saturday (9 November) after unauthorised transfers were reported by users.
The issue, which involved the misuse of the “Send to Many” feature, bypassed standard security protocols, including one-time passwords (OTPs), according to Manila Standard.
Social media was flooded with complaints, with users reporting losses of up to PHP 38,000.
Many claimed they had not clicked on suspicious links or received OTPs during the incidents, raising concerns about the system’s vulnerability.
By Sunday, GCash announced it had resolved the issue and restored affected accounts.
The company assured users that their accounts remained secure and attributed the problem to an internal system error.
As a precaution, GCash temporarily disabled the “Send to Many” feature while investigating the incident.
The company is also working with law enforcement to address the root cause and prevent future occurrences.
GCash has urged users to remain vigilant and to report any suspicious activity through its official Help Center, chatbot Gigi, or customer service hotline at 2882.
Featured image credit: Edited from Freepik
