Malayan Insurance Co., Inc. (MICO) has partnered with IT services firm Pointwest to develop the Malayan Mobile App, a platform for buying and managing non-life insurance, the insurer announced.

The app will serve both direct customers and agents.

Users will be able to request quotes, buy and renew policies, and pay premiums in the app.

It will also support claims filing with real-time tracking, as well as rewards, client referrals and customer support.

Malayan Insurance has not said when the app will launch or which non-life products it will cover at launch.

Building on Online Sales

The app extends Malayan’s existing digital channels, including its website, where customers can already buy insurance online from start to finish.

MICO described the app as a key part of a digital strategy focused on improving the customer experience.

The two companies have worked together since the start of the project to design the app’s interface and the infrastructure needed to process transactions on mobile without manual intervention.

MICO said the partnership also gives it a technology roadmap for future digital projects.

MICO Chief Executive Officer Eden Tesoro, Chief Information Officer and CX Director Bernard Sanchez, and Chief Sales Officer Isauro Cotoco represented the insurer at the signing.

Pointwest was represented by President and CEO Ma. Theresa Aguila, Executive Vice President and Chief Operations Officer Eleonor de Leon, and Emiluz Zaballero, Business Unit Head for Banking, Financial Services and Insurance.

Featured image: Edited by Fintech News Philippines based on an image by Malayan Insurance via its Press Release.